If you need parts, service, or have a general inquiry about your current MTM watch, please proceed to the contact page and provide the following information: name of the original purchaser, serial number, location of purchase, purchase date, or invoice number.
FAQ
You may experience delays in response and processing times.
Support is available via email and phone; however, please anticipate delays in response times.
Orders will be processed in the order they are received. Expedited shipping requests, including overnight/next-day shipping, may experience processing delays.
Most orders typically ship within 1-3 business days. Processing times may be longer during high-volume periods.
You will be provided with the carrier name and tracking number via email once your order ships.
MTM highly recommends that billing and shipping addresses be identical whenever possible to avoid shipment delays.
If the shipping address is different from the billing address, verification documents may be required before shipping.
For international orders, billing and shipping addresses must match.
Please comply with MTM's ordering policy to avoid delays.
Returns or exchanges are accepted for full credit or refund of the purchase price (minus shipping/handling charges) within 10 days of receipt.
Products must be returned in new, unused, and original condition with all packaging and accessories.
A repacking fee may apply for missing packaging.
Refunds may take up to 10 business days to process.
An RA (Return Authorization) number is required for all returns.
International return policies may vary—contact customer service for details.
Orders canceled before shipping will not be charged.
If the order has already shipped and delivery is refused, the refund will exclude shipping charges.
A non-transferable three-year limited warranty is provided for the original purchaser, covering defects in materials and workmanship.
Normal wear and tear, abuse, and tampering with the watch case void the warranty.
For repairs, a $20 fee covers handling and return shipping (U.S. repairs).
UPS Ground orders must be received by December 17th for Christmas delivery. Expedited shipping options are available up to December 22nd.
Signature is required for delivery. Orders placed after 2 PM PST will be processed the next business day.
MTM offers a 15% discount for military, law enforcement, and first responders. Proof of eligibility is required.
Eligible groups include U.S. Military, Veterans, Firefighters, EMTs, and more.
MTM ships via UPS, DHL, USPS, and FedEx. Signature is required for delivery due to product value.
Orders to P.O. Boxes or APO/FPO addresses are shipped via USPS.
International orders are shipped via DHL, and customers are responsible for customs and duties.
MTM offers free ground shipping within the U.S. (3-5 business days).
Expedited options include 3rd Day, 2nd Day, and Next Day shipping.
International orders are shipped via FedEx for a flat rate of $75.
MTM watches are available at selective retail stores and online. Visitors can also purchase directly from the MTM showroom in Los Angeles, CA.
Sales tax is only collected for orders billed or shipped to California addresses, in compliance with state law (9.50%).
Shipping and handling charges are not taxed.
MTM accepts international orders, but customers are responsible for taxes, customs, and duties.
Orders must comply with international payment verification policies.
An automated email confirming receipt will be sent after order placement. Final acceptance occurs upon receipt of a Sales Receipt or Invoice.
MTM protects personal information using SSL encryption and other security measures. Only authorized parties have access to payment data.
MTM accepts Visa, MasterCard, American Express, Discover, and PayPal. Orders are authorized at purchase and charged when shipped.
Billing information must match the credit card statement address to avoid delays.
