MTM | watch is committed to your shopping experience
MTM | WATCH will accept returns or exchanges for full credit or refund of the watch’s purchase price, by the same method of payment that was used for the purchase, minus shipping & handling charges as apply. A request for a return or exchange must be made by phone or email within 10 days from when the product is received and under the following conditions:
All returns must be received in new, unworn, unsoiled, unused, unaltered condition as described in this general return/exchange policy:
A return authorization (ra) number must be written on the outside of the return package. Once you have received the ra number, the package must arrive at our office within ten days. Returns without an authorization number from MTM will not be accepted.
Holiday exception if your purchase was made between November 15 to December 24, you have until January 15.
All merchandise that is returned must be received in new, original, unsoiled and unused condition, along with all original manufacturer boxes, manuals, and booklets with packaging and accessories intact. All returns and exchanges are subject to inspection by our returns department. Any watch that is worn, soiled, scratched, sized or altered in any way will be denied credit or exchange with return shipping charges billed to the customer.
Watch bands, bracelets, and accessories are not returnable for exchange, refund and/or credit. MTM | WATCH reserves the right to reject any damaged or worn returns even if a return authorization number was originally granted. Watches that are received by MTM in a damaged or worn condition will be returned to the customer with the return shipping charge billed to the customer. *(see “what is your warranty & repairs policy?” below)
Exchanges will receive full merchandise credit, less shipping charges, towards your selection of another timepiece of equal or greater value.
When shipping a return, it is advised to use safe packaging with a traceable courier and to insure the package for the full value, as we are not responsible for packages that we do not receive.
Please allow 10 business days for refunds to be processed and credited to your account.
International returns / exchanges:
Please contact customer service for international return/exchange policy.