MTM | watch is committed to your shopping experience
MTM | WATCH will accept returns or exchanges for full credit or refund of the watch’s purchase price, by the same method of payment that was used for the purchase, minus shipping & handling charges as apply. A request for a return or exchange must be made by phone or email within 10 days from when the product is received and under the following conditions:
All watch returns must be received in new, unworn, unsoiled, unused, unaltered condition as described in this general return/exchange policy.
Watch bands, bracelets, and accessories are not returnable for exchange, refund and/or credit.
MTM does not accept responsibility for any user-initiated damage. All returns and exchanges are subject to inspection by our returns department. All merchandise that is returned must be received in new, original, unsoiled, unworn and unused condition, along with all original packaging boxes, literature, and accessories intact. Missing Packaging can result in a re-packing charge of $50.00 or more depending on missing items.
Any gift with purchase items must also be returned; in the event that any of these items are not returned, additional charges may apply.
Watches and metal bracelets with minor scratching that can be reconditioned by MTM are subject to a 25% deduction of the total refund as a restocking fee. Damaged/ Used straps will be discounted from refund total at MSRP value.
MTM reserves the right to reject any damaged or worn returns even if a return authorization number was originally granted.
Watches that are received by MTM not meeting the return policy requirements noted in this policy will be returned to the customer with the return shipping charge billed to the customer. *(see “what is your warranty & repairs policy?” below)
Exchanges will receive full merchandise credit, less shipping charges, towards your selection of another timepiece of equal or greater value.
When shipping a return, it is advised to use safe, well padded packaging with a traceable courier and to insure the package for the full value, as we are not responsible for packages that we do not receive.
Please allow a minimum of 10 business days for refunds to be processed and credited to your account.
A return authorization (RA) number must be written on the outside of the return package.
Please contact MTM Customer Service to initiate your return by sending an email to: [email protected] or calling 213-741-0808. Please provide the name on the order and/or order number.
Once you have received the RA number, the package must arrive at our office within ten days. Returns without an authorization number from MTM will not be accepted.
International returns / exchanges:
Please contact customer service for international return/exchange policy.