By accepting MTM’s terms and conditions, I understand that I am agreeing to the following MTM return/exchange/repair policy and warranty terms below. Additionally, I agree to the terms on the FAQs page. MTM will accept returns or exchanges for a full refund minus shipping under the following conditions:
All MTM watches carry a three-year warranty in accordance with the terms on this site’s F.A.Q. page and is valid for the original purchaser only. Opening the watch case and repairs performed by anyone other than an authorized MTM Service Facility will void the warranty. A request for a return or exchange must be made within 10 days from the date of the sales receipt, upon approval of your request you will be given a “Return Authorization” (RA) number which must be written on the outside of the return package. Once you have received the RA number, the package must arrive at our office within 10 days of your receipt of the return approval. Returns without an authorization number from MTM will not be accepted.
All merchandise that is returned or exchanged must be received in new, original and unused condition, along with all original manufacturer boxes, manuals, and booklets with packaging and accessories intact. All returns and exchanges are subject to inspection by our returns department. Any watch that is worn, scratched, sized or altered in any way will be denied credit or exchange.
MTM reserves the right to reject any damaged or worn returns even if a return authorization number was originally granted. Exchanges or return will receive full merchandise credit, less shipping charges, towards the selection of another timepiece or refund. If your shipping address is different from your billing address, or you are placing an international order, It will be necessary for us to contact you at the telephone number you have provided for more information. This may cause a delay in your order being shipped. A signature of receipt is required upon delivery of your watch by UPS, DHL, and FedEx. If you are unable to sign upon delivery, you must then pick up your watch at the shipping facility. If your watch is returned to us, you are responsible for the freight charges.
All international customers are responsible for any customs charges or taxes imposed by the destination country. Our shipping charge is for the shipping & handling only and does not cover any taxes or duties imposed. Please be aware that all taxes and duties are your responsibility and must be paid by you to your local customs office upon the arrival of your timepiece. All refurbished watches are sold on an “as is” basis. All sales of refurbished watches, while carrying a full warranty, are final sales and are non-returnable for exchange, credit or refund. All MTM prices are subject to change without prior notice.